Shipping policy

Fast Free shipping
Enjoy free ground shipping on all orders over $99 within the USA (excluding Alaska & Hawaii). All orders placed on this website will be fulfilled by Vison X USA from Auburn, WA.

If part of my order is out-of-stock, do you ship partial or complete?
If an item is currently out-of-stock, the item will be clearly labeled as "backorder" or "pre-order" on the Product and Checkout pages with an estimated time until available.

If you place an order containing a backordered item, your order will ship complete once all items are available. 

If you want in-stock items to ship now and out-of-stock items to ship once available, place two orders: one for in-stock items, and one for out-of-stock items.

When will my stuff ship?
We ship Monday - Friday. Orders for in-stock items will usually leave the warehouse on the same shipping day for:

FedEx orders placed by 3PM EST Monday - Friday
Orders placed Saturday and Sunday will ship the following Monday

Once shipped, when will my stuff arrive?
See the map above for estimated FedEx Ground shipping times to your location.

FedEx Ground Home Delivery delivers Tuesday - Saturday
FedEx Ground Commercial and all express services deliver Monday - Friday.
Estimated transit time via USPS Priority Mail is typically about 2-3 days within the US and about 6-10 days within Canada. USPS Express Mail transit time is typically about 1-2 days. Sundays and federal holidays don't count as days in transit. USPS does not guarantee transit times.

Do you ship international?
Yes, we do ship to locations outside the USA. You can also purchase from local dealers in your country you'll get faster delivery and avoid the complications of customs clearance, duties, and taxes.

USPS International is typically 2 to 4 weeks in transit. UPS International Expedited and FedEx International Economy are typically 2 to 5 business days in transit.

International orders may be delayed due to the customs clearance process, which is out of our control.

Clearance, duties, and taxes are not included in our shipping costs for international shipments. The recipient will need to pay these fees to the carrier to receive the order.

If you refuse an international shipment, no refund will be provided until the shipment returns to our building. Refunds will be less our outbound shipping fee and any costs we have incurred to retrieve the shipment.

Will you send my order "signature required"?
Due to the increasing frequency of stolen packages, we automatically ship all orders over $750 “signature required”. We do not pass on carrier fees for this extra service.

If you'd like us to send an order under $750 "signature required", please call us to place your order. There is a $12 fee for this option on orders under $750.

If you choose not to have your order delivered signature required and your package is stolen after delivery, we can provide the information you need to recover your funds from your credit card company, but we will not replace the shipment for free.