Standard Warranty
1 Year Limited Warranty
1. Proof of purchase is required to validate warranty and is valid from the original date of purchase. All products must be bought through a Vision X Authorized Dealer or one of their dealers/resellers.
2. Improper installation, accident, abuse, neglect and normal wear are not covered under warranty.
3. Lights operated in environments over 120
o Fahrenheit are not covered under warranty.
4. Warrantied items will be repaired to working condition and returned without cosmetic alterations.
5. Warranties should be handled through the dealer/reseller the product was purchased from, customer is responsible for delivery to Vision X Returns in Washington.
6. If product is not under warranty, customers will be responsible for return shipping charges.
7. Additionally, non-warrantied items can be repaired at the customer's expense of parts and labor, at the discretion of Vision X Lighting, who will provide an estimated repair cost before proceeding with the repair.
Extended Warranty
Limited Life Time Warranty for Consumer Markets
3 Year for Commercial Markets
1. Proof of purchase is required to validate warranty and is valid from the original date of purchase. All products must be bought through a Vision X Authorized Dealer or one of their dealers/resellers.
2. Improper installation, accident, abuse, neglect and normal wear are not covered under warranty.
3. Lights operated in environments over 150
o Fahrenheit are not covered under warranty.
4. Warrantied items will be repaired to working condition and returned without cosmetic alterations.
5. Warranties should be handled through the dealer/reseller the product was purchased from; customer is responsible for delivery to Vision X Returns in Washington.
6. If product is not under warranty, customers will be responsible for shipping return shipping charges.
7. Additionally, non-warranted items can be repaired at the customer's expense of parts and labor, at the discretion of Vision X Lighting, who will provide an estimated repair cost before proceeding with the repair.
How to Return your Lights
1. You will need to contact Vision X to receive a Return Merchandise Authorization Number (RA #). This number is what you will use to track your return all the way through the process.
2. The product will need to be securely packaged with an RA # clearly labeled on the outside of the box.
3. Ship to Vision X (Address below).
Vision X USA
1601 Boundary Blvd
Auburn, WA 98001
4. Once Vision X receives the product you will be notified via email.
5. Vision X test and repair the light back to optimal working condition.
6. Vision X will ship back the light to you free of charge.
